A little help to keep you learning.
Find a quick answer below, or get in touch with the Relatia team.
Accounts and getting started
How do I start the free course?
Register free, or log in if you already have an account. Open RC101 and choose Start Learning Free. All eight modules, activities and assessments are free.
I can’t sign in. What should I try?
Use the same email and sign-in method you used when registering. For an email account, check that your email has been verified. If you’ve forgotten your password, request a recovery code. Check your inbox and spam folder for account emails.
Reset your password · Verify your email
If you’re still stuck, email support with your account email and the message shown on screen. Never send your password or verification code.
Learning and progress
How do I continue where I left off?
Open My Learning and choose Continue Learning for your course. Complete required activities and select Record lesson completion to save lesson progress. Check that work has saved before closing a page or clearing browser data.
Where are my assessment results and certificates?
Log in and open My assessment results for scores, feedback and submitted work. Your dashboard also shows certificate requirements and eligible certificates. See the learning policy for full details.
Payments and school access
I paid but can’t open my school. What next?
For a new Selfany purchase, report your payment reference using your Relatia account. An administrator checks the payment record before granting school access. A payment screenshot or returning from checkout does not grant access by itself.
If access is still missing, email support with your account email, school and transaction reference. Never send card details, passwords or banking security codes.
Can I request a refund?
Yes. Read the refund and cancellation policy and email afrydef@gmail.com with the subject “Refund Request – Relatia Academy”. Include your account email, payment reference, purchased school, payment date and reason.
Accessibility and other support
I need an accessibility adjustment or found a barrier.
Email support and describe the page, the barrier and the adjustment that would help. You do not need to share a medical diagnosis. We will review your request and discuss available options.
You can navigate the site by keyboard, use browser zoom and read the introduction video transcript. Please tell us if any part of the learning experience is difficult to use.
How do I raise a complaint or appeal?
Contact support with the issue, relevant course or reference and the outcome you’re requesting. Read the support, complaints, appeals and accessibility policy for the process and applicable timelines.
Can my organisation arrange team learning?
Yes. Tell us about your team and what you’d like to achieve. Programme scope, pricing and delivery are agreed through a written proposal.
Still need a hand?
Email afrydef@gmail.com. Include your account email, the page or course and a short description of the problem. Support aims to acknowledge requests within two business days, in line with our published policy.
For privacy requests, use the same contact and see our Privacy Policy.